Wildhiker Return Policy

We want you to be happy with your purchase. If there’s a problem with your order, please read the policy below and contact us so we can assist you.

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1. Damaged or Faulty Items

If the product has an issue not caused by the buyer:

• Please take clear photos of the product and email them to yishuw@funtown.cn.

• Once confirmed by our customer service team, we will arrange a replacement or refund.

• In this case, return shipping costs will be covered by us.

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2. Returns Without Quality Issues

• Returns for reasons other than product defects (e.g., change of mind, dislike of color, size preference) are generally not accepted.

• If an exception is approved, only the product cost will be refunded. Return shipping costs must be covered by the customer.

• Returned items must be in unused condition and in original packaging.

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3. Return Authorization

• All returns must be approved in advance by our customer service team.

• Unauthorized returns will not be accepted.

• Please contact us at yishuw@funtown.cn to obtain a return authorization before sending items back.

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4. Important Notice (To Prevent Misuse)

• We reserve the right to refuse refunds or replacements if returned items show signs of use, intentional damage, or missing parts.

• Refunds will only be processed after we have received and inspected the returned product.

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5. Return Window

• Returns are accepted within 30 days of delivery.

• Refunds will be issued to the original payment method once the return has been inspected and approved.

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Contact

For return requests or questions, please email us at yishuw@funtown.cn. Our team will reply within 24–48 hours.